New Service Request (New meter install)

If you need water service for a home under construction or if you need new service installed at an existing location please follow these guidelines: 

1. *** NOTE: Before any water service can be connected, we must have a septic approval from the Arkansas Department of Health.  For a current list of the designated representatives who can assist with the septic approval process, visit the ADH website at: https://www.healthy.arkansas.gov/programs-services/topics/designated-representatives
2. You may also call the Local Health unit in Rogers at (479)986-1300 for information on how to obtain a septic permit.
3. Download the New Service Application form located at the bottom of this page or in the Forms and Reports section of this website.
4. The New Service Application must be completed, signed, and mailed, along with the septic approval and payment of $2000.00 to:

BCWA #5
P.O. Box 591
Lowell, AR  72745-0591

DO NOT SEND CASH. 

Please contact the office prior to sending in the application to determine if a road bore is required.  BCWA #5 does not perform road bores.  It is the customer's responsibility to contact a drilling company to perform the road bore, if one is required.    

BCWA #5 will install the connection from the existing water line up to your meter box.  It is the homeowner’s responsibility for the connection running from the meter box to the home.   We also require a valve box be installed between the meter box and the residence.  This will provide an easy way to shut off your water to your home should it become necessary.

All connections and services from the meter box to the residence shall meet or exceed the standards of the Arkansas Department of Health Plumbing Code (Rules and Regulations).  Please note this information has not been reviewed or approved by the Arkansas Department of Health, and it is recommended that a licensed master plumber be contacted before proceeding.  This information is only provided to assist you through the process to obtain water service from BCWA #5 to your home.

Procedure to activate water service:

1. Excavate a trench from your connection point to the meter box. This trench shall be a minimum of 18” deep end to end.
2. Disconnect service line from your existing well or other supply (if applicable). You may continue to use your well for outside watering, but it cannot be connected in any way to the service line coming from BCWA #5.  A plumbing inspector will verify that this has been done.
3. Clean the threads thoroughly and use Teflon tape or pipe dope on all threaded parts for a leak-free connection.
4. Connect a cutoff valve and pressure reducing valve to the end of the existing ¾” nipple. They are required, and we recommend them to be placed in an accessible box with a cover.
5. Connect the other end of the valve to a 3.4” brass nipple.
6. Install your service line and connect it to the existing line at your connection point. Schedule 40 PVC or copper is recommended, but polyethylene (pressure class 200) will be accepted.
7. When water is available and you have completed steps 1-6, contact the Benton County Planning Department at (479)464-6166 to request a plumbing inspection. You may also visit their website at: https://bentoncountyar.gov/county-planning.  After the inspection (providing it passes) a meter will be set and turned on. However, your valve will be closed.  When you are ready for water simply use the valve handle in your valve box to turn on the water.  Please note:  once the meter is installed, your service is considered "active" and you will be billed each month, even if water is not used.  Please see details of our rates in the Rates and Fees section of our website. We recommend you do not call the office for the meter to be installed until you are ready for water.

Notes:

Before service can be activated, a 911 address must be posted on your home or mailbox.  An address posted on your home or business must be at least 3” tall.  This is an Ordinance of Benton County for the 911 system.

Tracer wire is not required, but highly recommended for finding your service line.

Do not use galvanized or polybuylene pipe or fittings anywhere in the lines you install.  It will not be approved by the plumbing inspector.

When installing a Freeze-proof yard hydrant a Double Check Valve is required between the hydrant and the service line.

All agricultural service will require an RPZ backflow preventer to be installed before the first out.  Please contact the office for a spec for RPZ installation.

We recommend you install a 1" service line from the meter box to your connection point.  If you need a larger service line, please contact our office before beginning the service connection.